Terms and conditions
Initial payment payable within 24 hours of order confirmation to secure booking, after this time the date cannot be held and may be cancelled. Non refundable. Where date of collection/delivery is more than 12 months from invoice date, prices could increase due to inflation. We will do our best to limit this. Costs will be reviewed 6 months before the event.
Celebration cakes require an initial payment to secure the booking depending on the cost. Balance due on or before collection/delivery date. Orders cancelled within 14 days of collection/delivery date will be charged in full.
Wedding cakes require £100 initial payment on ordering, balance payable 30 days before your event. Wedding cakes cancelled within 90 days of event date will be charged at 50% or more if other costs have been incurred.
Payment by PayPal will incur a 3% surcharge.
Written confirmation and invoice will be sent via text and or email. Text communication is preferred as all your details will be stored in an invoice app. Please inform us at the time of booking if you require alternative communication.
It is the customer's responsibility to check order confirmation details for errors and correct at the time of ordering. Eg. names, ages, flavours, colours, dietary requirements, allergens.
Pictures supplied by customers or us will be used for reference only and NOT copied exactly. We reserve the right to alter details to suit the design. Pictures taken of your finished cake may be used in promotional material to advertise at a later date.
We prefer to use artificial flower arrangements. Flowers supplied by the customer MUST be already arranged and cake safe taped (stems no wider than 10mm total) ready to insert. We reserve the right to omit flowers if not supplied correctly or are deemed to be toxic. Food Standards Agency regulations 2024. Please ask if unsure.
Items supplied by customer must be fit for purpose and in the case of a cake stand, must be strong enough to take the weight of the cake. We reserve the right to not use supplied items if they are not suitable.
Please note for Vegan and made without gluten bakes, whilst every care is taken and seperate utensils and ingredients are used, cross contamination cannot be guaranteed. Baked in a kitchen where all allergens are present. We do NOT offer nut free bakes.
No responsibility for damages will be taken once goods have left our premises. Follow transport and storage instructions. Carry level in boot or passenger footwell. Do NOT transport on car seat. Store in a cool dry place preferably below 18 degrees. Cakes stored in a warm environment can melt. Best eaten at room temperature within 3 days. Cakes and models may contain internal supports. Biscuit based chocolates are always placed on day of collecting but will soften when exposed to air.
We reserve the right to cancel an order if we feel that the customer is being unreasonable in their demands or generally being abusive.